IHCRC is changing the way we do business with Patient Centered Medical Home. Patient-driven care engages patients with their own health and healthcare, resulting in a better understanding of health conditions and treatment.
“We believe our patients deserve the best,” said Carmelita Skeeter, IHCRC’s CEO. “When you see our certificate of accreditation, you will know that AAAHC has closely examined our facility and procedures. It means we, as an organization, care enough about our patients to strive for the highest level of care possible.”
What is Medical Home?
A program with a dedicated focus on patient rights, the patient and Care Team relationship, accessibility, comprehensiveness, and quality of care. The patient is empaneled to a Care Team and is at the center of care.
What is a Care Team?
A dedicated group of staff who are responsible for the health and well-being of patients. Each patient will be assigned to a team; parents and children can be assigned to the same team.
A care team typically includes:
- Patient – center of the team
- Primary Care Provider (PCP) – leader of the team; a physician, nurse practitioner, or physician assistant
- Medical Assistant – prepares the visit, checks in & rooms patient, ensures post-visit tasks are completed, and ensures patient understands follow-up plan
- Nurse, Pharmacist, Dietitian, Referral Specialist, and/or Social Worker – provides self-management support, arranges other resources, and provides care coordination
- Ancillary staff – ensures patients see their team and conducts outreach to patients for preventative or follow-up care
What is Empanelment (Assignment)?
The process of assigning a patient to Care Teams with sensitivity to patient and family preference.
Why team-based care?
Well-functioning Care Teams have been shown to improve practice efficiencies, quality of care, and staff satisfaction. Providers alone lack time to provide all needed care services to a full patient panel. Many services do not require a PCP and may be better performed by another Care Team member. IHCRC Care Teams draw on the expertise of a variety of clinical and non-clinical team members to ensure that patients get the care they want and need.
What is this program going to improve?
- The program provides continuity of care. Patients will see the same PCP and staff with each scheduled visit to IHCRC. These relationships will improve communication, trust, and knowledge. The program has been consistently linked with improved health behaviors, better health outcomes, and less emergency room/hospital use.
- It will reduce the no-show rate. A no-show keeps another patient from receiving care and wastes a valuable resource. By decreasing this rate, more patients receive care and staff is more efficient and better utilized.
How do I make an appointment?
Call 918-382-1224 to schedule. Patients will be most successful by calling first thing in the morning. Please note that IHCRC is currently only scheduling two weeks out. The eventual goal is to see patients within 24-48 hours and to implement a scheduling processes to allow for same day and walk in appointments to your Care Team.
Why can’t I make an appointment for next month?
The no-show rate for appointments goes up significantly past two weeks out. By reducing no-show rates, IHCRC is able to see more patients, and see them in a more timely manner.
What happens if I wake up with the flu?
Come on in. Priority will be to see your PCP. If your PCP is not available, the Physician Assistant (PA) sees walk-in patients every day during clinic hours.
What if I don’t like my PCP?
We understand not every relationship will be a perfect match. If you have tried working with your PCP and still would like to change, complete the Changing your Primary Care Provider form or pick one up at IHCRC’s front desk. Patients can change PCPs once every 18 months.
What if I need to see a specialist outside of IHCRC?
Your Care Team will help, from scheduling the appointment to following up afterward. This also helps your PCP stay informed.
The full initiative can be found here: Patient Centered Medical Home Initiative