EMPLOYEE

JOB DESCRIPTION &

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Medical Assistant

Department:

Medical

Supervisor:

Clinic Administrator

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respects team by being at work on time. Demonstrates regular attendance.

SECTION “A” TOTAL

TITLE:

Medical Assistant

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Medical

REVIEW PERIOD:

REPORTS TO:

Clinic Administrator

Works under direct supervision of the Nursing Supervisor, Clinic Administrator or assigned provider. Performs medical procedures as qualified by training and authorized by Clinic Physician.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Competency in taking and recording vital signs.

2.

Thoroughness and accuracy in obtaining medical history.

3.

Willingness to assist clinic physician with examinations and procedures.

4.

Ability to dispense medication and gives injection to patients as instructed by physician.

5.

Expertise in administering immunizations.

6.

Know how in performing finger sticks for hematocrit.

7.

Accurate usage of skills in performing triage.

8.

Thoroughness and accuracy in scheduling appointments.

9.

Completeness of paperwork including PCCs

10.

Adherence to instrument sterilization procedures.

11.

Accountability in maintaining housekeeping and stocking examining rooms.

12.

Thoroughness in prepping exam rooms between patients.

13.

Assists in the preparation of the required IHCRC monthly reports accurately and in a timely manner.

14.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU if applicable.

15.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

16.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

17.

Displays strong written and oral communication skills.

18.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

19.

Displays a “customer first” approach to problem solving.

20.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

21.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities