EMPLOYEE

JOB DESCRIPTION AND

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Director of Human Services

Department:

Behavioral Health

Supervisor:

Chief Operating Officer

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respect team by being at work on time and demonstrating regular attendance.

SECTION “A” TOTAL

TITLE:

Director of Human Services

FLSA STATUS:

Exempt

DEPARTMENT:

Behavioral Health

REVIEW DATE:

REPORTS TO:

Chief Operating Officer

Under the administrative direction of the COO, the Director of Behavioral Health is responsible for providing the development and management of the Human Services Department consisting of Behavioral Health and Substance Abuse services.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Distributes and directs the referrals to the staff in the Behavioral Health Department.

2.

Conducts needs analysis studies of patients, prepares reports on findings and interviews, including diagnostic opinions for use by the medical staff. Develops new program ideas based on findings of needs analysis studies.

3.

Does twenty percent (20%) direct counseling such as individual, group, marital counseling and dual diagnosis for adults and adolescents.

4.

Administers, evaluates, and interprets psychological testing. Writes, monitors, and coordinates behavior management plans.

5.

Supervises and assists in developing training programs for the recognition and handling of problems involving psychological, social, or personality adjustments.

6.

Supervises and supports the clinical services of several licensed psychologists, substance abuse counselors, mental health professionals.

7.

Participates in special activities of the agency in both lay and professional conferences and meetings. Does community outreach activities such as attending meetings, promoting the program and coordinating with other agencies.

8.

Participates in special activities, which seem appropriate in promoting either psychotherapeutic or educational aspects of mental health and substance abuse.

9.

Assist in the identification of health trends and health needs of the target client population.

10.

Responsible for interdisciplinary meetings each month and attending conferences with psychiatrists, physicians, social workers and other staff members for diagnosis and treatment of patients.

11.

Assists in the development and implementation of a patient evaluation system on a monthly basis.

12.

Gathers and interprets data to be utilized in grant proposals.

13.

Develops and maintains the policy and procedures manual for the Behavioral Health Department.

14.

Is responsible for assisting in the collection of demographic and needs assessment data for the IHCRC Annual Report and assists in writing of the annual evaluation report.

15.

Serves as a resource to other community agencies. Represents IHCRC positively and professionally.

16.

Prepares all required IHCRC monthly reports and correspondence in a timely and accurate manner.

17.

Ensures consistent and continual monitoring of quality of care delivered.

18.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU and other applicable requirements.

19.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

20.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

21.

Displays strong written and oral communication skills.

22.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

23.

Displays a “customer first” approach to problem solving.

24.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

25.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

Completion of the curriculum requirements for a doctorate in psychology from an accredited College or University with a specialty in clinical counseling including one year of pre-doctoral internship.  Maintains current and valid license as a clinical psychologist to practice in Oklahoma.

5+ years Human Services experience with progressively increasing management responsibilities.

Demonstrated management ability and experience in chemical abuse counseling programs and mental health counseling.

Intermediate computer skills.  Proficient in MS Office.

CPR Certified.

Must be able to maintain a professional and impartial relationship with patients/staff.

Strong written and oral communication skills.  Excellent interpersonal skills.

Must have a valid Oklahoma driver’s license, good driving record and proof of valid liability insurance.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Ability to demonstrate a special understanding of Indian culture. Familiarity with Native American health care trends.

Working Conditions

Individuals may need to sit or stand as needed. May require walking throughout the building as necessary throughout the day.  May include lifting up to 15 pounds for files and other office needs. Primary environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR:

Directly supervises staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training staff; planning, assigning and directing work; appraising performance; rewarding and disciplining staff; addressing complaints and resolving problems and conflict.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

* Management Skills *

1.

Includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.

2.

Assigns appropriate responsibilities/authority to subordinates. Responsibly delegates work. Follows through to see that assignments are accomplished and desired results are obtained.

3.

Effectively orients and trains employees and sets standards for work performance. Recognizes performance strengths, limitations, and growth opportunities of subordinates. 

4.

Understands technical/operational procedures, management practices and principles. Blends management skills with technical expertise. 

5.

Demonstrates a working knowledge of, and respect for, policies, procedures, and practices. Enforces all personnel policies.

6.

Accepts accountability for enforcing employee handbook policies. Disciplines staff timely and appropriately.

* Leadership *

7.

Ability to work through and motivate people, gain cooperation, support and loyalty.

8.

Recognizes the expertise of fellow managers and supports their efforts appropriately. Sets a supportive example to staff.

9.

Success in dealing with supervisors, subordinates, peers, patients, vendors, and other business contacts.  Effectively resolves conflict. Creates a climate that promotes and rewards creativity.

10.

Encourages group input in discussions and meetings, even if input differs from own. Encourages independent thinking and problem solving.

* Oral Communication *

11.

Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.

12.

Conducts regular department meetings with staff that achieve results. Willingly communicates with subordinates and encourages feedback. 

* Quality Management *

13.

Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

14.

Maintains up to date knowledge of accreditation requirements in assigned areas. Modifies policy/procedure to maintain compliance with all applicable regulations.

15.

Insures all subordinate staff maintains compliance in required areas for accreditation and policy.

* Dependability/Reliability *

16.

Takes responsibility for actions and accepts responsibility for mistakes. Follows through on assignments despite setbacks.  Organizes schedule to provide maximum on-site management coverage within department. 

17.

Attends all required meetings as appropriate, (Leadership Team, Board, Department Head, AAAHC, Full Staff).

18.

Demonstrates accountability for the needs of the department. Stays beyond operating hours when necessary to ensure work is complete.

* Problem Solving *

19.

Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

20.

Recognizes own performance strengths and weaknesses.  Accepts constructive criticism. Improves weaknesses by establishing and accomplishing plans/training goals.

* Customer Service *

21.

Demonstrates the importance of maintaining customer services standards at a high level.

22.

Provides education to staff, on an ongoing basis, regarding customer services expectations. Enforces customer service standards.

* Judgment *

23.

Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

24.

Incurs minimal contract/agency labor costs.  Utilizes only as needed for temporary staff relief after all other options are exhausted.

25.

Displays a "necessities" not a "luxuries" approach to purchasing routine supplies. Carefully monitors and gains appropriate approvals for ALL expenditures.

* Planning/Goal Setting *

26.

Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

27.

Demonstrates performance in determining priorities, scheduling activities and determining appropriate courses of action. Displays the ability to visualize the "big picture". 

28.

Accurately defines necessary objectives and required time needed to accomplish strategic plan goals.

29.

Actively participates in the process of achieving the strategic plan objectives. Keeps strategic plan a top priority during daily activities.

SECTION “C” TOTAL

LEADERSHIP GOALS FOR UPCOMING YEAR: