EMPLOYEE

JOB DESCRIPTION AND

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Receptionist - Behavioral Health 1628 S. Main

Department:

Behavioral Health

Manager:

Behavioral Health Supervisor

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information.  HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respects team by being at work on time and demonstrating regular attendance.

SECTION “A” TOTAL

TITLE:

Receptionist – Behavioral Health 1628 S. Main

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Behavioral Health

REVIEW DATE:

REPORTS TO:

Behavioral Health Supervisor

Works under direct supervision.  Responsible for providing administrative support services for the Behavioral Health department and Access To Recovery Program.  Maintains front desk reception area and assists patients, guests, and visitors as appropriate for all offices at 1628 S. Main location.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Responsible for being the first point of contact at the office window for all visitors entering 1628 S. Main.

2.

Performs data entry of charge slips and collects co-payments. Balances receipts daily.

3.

Provides screens requests for services and answers the inquiries into services provided.

4.

Answers and directs incoming telephone calls promptly and courteously.

5.

Confirms appointments for Behavioral Health providers.

6.

Routes incoming and outgoing mail as needed.

7.

Types and files correspondence for staff.

8.

Performs clerical and administrative duties as assigned.

9.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU if applicable.

10.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

11.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

12.

Displays strong written and oral communication skills.

13.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

14.

Displays a “customer first” approach to problem solving.

15.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

High school graduate or equivalent.  2+ years experience in an office environment, preferably in a medical office.

Intermediate computer skills.  Proficient in MS Office and/or additional applicable software programs.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Mostly sedentary.  Must be able to sit in a chair most of the day to do the work.  Must be able to maneuver the body while sitting and using a computer keyboard. Minimal standing, walking, bending, carrying of light items (up to 15 pounds) such as papers, books, files, and lifting of mail baskets and office items.

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: